Shipping policy

Shipping & Dispatch

Processing & Dispatch
• Same-Day Dispatch: Orders placed before 2:00 PM (UK time), Monday–Friday, are dispatched the same day, subject to stock availability.  
• Orders placed after 2:00 PM (or on weekends / public holidays) will be dispatched the next working day.  
• All dispatches are processed during business hours (Mon–Fri). We do not dispatch on UK public holidays.

UK Delivery Services
• Standard (Royal Mail Tracked 48): Typical delivery within 1–3 working days after dispatch.  
• Next-Day (Royal Mail Tracked 24 / DPD Next Day): Available for UK mainland — typically delivered the next working day after dispatch (when selected or when our shipping method is applied).  
• Delivery times are calculated from the date of dispatch, not the date of order.

Same-Day / Next-Day Details & Limitations
• Same-Day Dispatch applies to orders placed before 2:00 PM (UK time) and that are in stock at the time of purchase.  
• Next-Day delivery is available to most UK mainland postcodes. Some remote areas, islands and certain postcodes (e.g., Isle of Man, Isle of Wight, Scottish Highlands, Northern Ireland, Channel Islands) may require additional transit time or different services.  
• If a Next-Day service is not available for your postcode, we will notify you and offer the best available alternative.

International Shipping
• We ship worldwide. International shipping rates and delivery times are calculated at checkout and vary by destination and the chosen carrier. Customs, duties and taxes (if applicable) are the buyer’s responsibility.

Delays & Exceptions
• While we aim to dispatch same day and for carriers to deliver on time, occasional delays may occur due to carrier disruptions, public holidays, weather, or exceptional demand. If there is a problem with your shipment we will contact you and work to resolve it.  
• For urgent or guaranteed delivery needs, contact us before placing your order and we’ll advise on upgraded carrier options.

Tracking & Notifications
• You will receive an email with tracking information as soon as your order has been dispatched. Please allow up to 24 hours for tracking updates to appear on the carrier’s site.

Returns & Cancellations
• If you need to cancel before dispatch, contact us immediately. Once an order has been dispatched it cannot be cancelled.  
• See our Returns Policy for full details on returns, refunds and exchanges.

Contact
If you have any questions about shipping, delivery times or a specific order, please contact us at deestrainers@icloud.com and include your order number so we can help quickly.